SMS Opt-In Policy
Effective and last updated: September 1, 2026
STAR AUTO SERVICE LTD. (Star Auto Service, Star Auto, we, us, or our) offers optional text messaging to help customers communicate with our Edmonton repair shop. This policy explains how we obtain and record consent before sending text messages.
1. How customers opt in
The primary online opt-in method is the Service Request form on starauto.shop. A customer enters a mobile phone number and actively checks a separate SMS consent checkbox. The checkbox is not selected in advance and is not required to submit a service request.
We may also collect written or electronic consent during vehicle check-in or through another Star Auto form that clearly presents the same SMS disclosure. Merely providing a phone number does not by itself constitute consent to receive automated text messages.
2. Consent is voluntary
Agreeing to receive text messages is optional and is not a condition of purchasing services, booking an appointment, receiving an estimate, or having a vehicle repaired. Customers who do not opt in can communicate with us by phone or email.
3. How consent is recorded
For online consent, Star Auto retains the form submission associated with the customer's name and mobile number. The record may include the date and time, the form or source used, the consent choice, and the version of the disclosure shown. When appropriate, our staff may also note the consent status in the related customer or work record. We keep withdrawal and opt-out requests with our communication records.
4. Types of messages
Customers who opt in may receive informational and transactional messages related to an existing or requested automotive service, including:
appointment confirmations, reminders, scheduling questions, and changes;
estimate notices and requests to review or authorize repair work;
diagnostic or repair-status updates and questions from our team;
parts, delay, payment, vehicle-ready, and pickup notifications; and
service follow-up messages connected to the customer's visit.
We do not use this consent for unrelated promotional text campaigns. Marketing messages, if ever offered, require separate express consent where required.
5. Message frequency and charges
Message frequency varies according to the customer's appointments, vehicle service, and conversation with Star Auto. Message and data rates may apply under the customer's mobile plan.
6. Opting out and getting help
A customer may opt out at any time by replying STOP to a Star Auto text message. After an opt-out request, we may send one confirmation message and will stop further SMS messages unless the customer later provides new consent. Reply HELP for help, call (780) 488-0360, or email starautoedmonton@gmail.com.
7. Mobile information and consent data
Star Auto does not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties or affiliates for their marketing or promotional purposes. We may disclose limited information to service providers that operate the messaging service on our behalf, including ALLDATA and telecommunications carriers, only as needed to deliver and manage the messages, or when required by law.
8. Contact us
STAR AUTO SERVICE LTD., 9 Airport Road NW, Edmonton, Alberta. Phone: (780) 488-0360. Email: starautoedmonton@gmail.com.
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