Privacy Policy
Effective and last updated: September 1, 2026
This Privacy Policy explains how STAR AUTO SERVICE LTD. (Star Auto Service, Star Auto, we, us, or our) handles personal information collected through starauto.shop, our forms and booking tools, and our communications and automotive-service operations.
1. Information we collect
Depending on how a customer interacts with us, we may collect:
name, email address, mobile or other phone number, and address;
vehicle information such as year, make, model, VIN, mileage, and reported concerns;
appointment, estimate, authorization, repair, invoice, warranty, and service-history information;
messages, form submissions, photos, documents, and communication preferences, including SMS consent records; and
basic website and device information collected through cookies or similar technologies, such as pages viewed and browser information.
2. How we collect information
We collect information directly from customers through website forms, booking requests, phone calls, email, text conversations, in-person visits, service documents, and vehicle inspections. Some website information is collected automatically through Wix and related website technologies.
3. How we use information
We use personal information to:
respond to requests and schedule or manage appointments;
identify vehicles, diagnose concerns, prepare estimates, obtain authorizations, and perform requested services;
send service-related email, phone, or SMS communications where permitted;
process invoices and payments, maintain service and warranty records, and meet legal or regulatory obligations;
protect customers, vehicles, our staff, and our systems from misuse or fraud; and
operate, analyze, and improve our website and customer service.
4. SMS privacy
Mobile phone numbers and SMS opt-in records are used only for the purposes described when consent is obtained. Message frequency varies, and message and data rates may apply. Customers can reply STOP to opt out or HELP for help.
We do not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties or affiliates for their marketing or promotional purposes. We may provide limited mobile information to vendors that operate the messaging service on our behalf, including ALLDATA and telecommunications carriers, only as necessary to deliver and manage messages, or when required by law.
5. When information may be shared
We may share information with service providers that help us operate the website, forms, bookings, communications, payments, records, or other business systems; with vendors or professional advisers when reasonably necessary to complete or support a requested service; and with authorities or other parties when required by law, needed to protect legal rights or safety, or connected to a lawful business transaction. These parties receive only the information reasonably necessary for the relevant purpose.
6. Retention and security
We retain information for as long as reasonably necessary for the purposes described above, including customer service, warranty, accounting, tax, insurance, dispute, and legal requirements. We use reasonable administrative, technical, and physical safeguards, but no method of storage or transmission can be guaranteed completely secure.
7. Choices and access
Customers may ask to access or correct their personal information, withdraw consent where applicable, or ask questions about our privacy practices. Some records may need to be retained for legal, accounting, warranty, safety, or dispute purposes. SMS consent can be withdrawn by replying STOP. Website cookie choices may also be available through browser or site settings.
8. Third-party services and links
Our website may use or link to services operated by Wix, ALLDATA, payment providers, social networks, mapping services, or other third parties. Their own privacy notices apply to information they collect directly.
9. Changes to this policy
We may update this Privacy Policy when our practices, services, or legal requirements change. The updated version will be posted at this URL with a revised date.
10. Contact us
STAR AUTO SERVICE LTD., 9 Airport Road NW, Edmonton, Alberta. Phone: (780) 488-0360. Email: starautoedmonton@gmail.com.
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